FAQ's

CONTACT HOURS

What time are you available for contact?


We contactable via email – admin@lilsophandco.com.au at any time, we do our best to respond to you within 48 hours.

Where is the best place to contact you?
For general questions, order enquiries + wholesale requests please use the contact form or email – admin@lilsophandco.com.au.
Alternatively, we can be contacted via facebook message at www.facebook.com/lilsophandco or via instagram.com/lilsophandco.

SHIPPING

How long will my order take before it is shipped?
All items listed on our website are in stock, except for personalised or custom orders. In stock items will be shipped within 1-2 days.

How long will my order take to arrive?
This is a little hard to say as its out of our control, however items will generally take 2-4 business days to be delivered, however it can take as long as 2-3 weeks, please be patient as this is not something we can change.

Do you ship internationally?
Yes! Please email us at admin@lilsophandco.com.au and we will calculate the cost for you and update your order.

What are you postage costs?
We offer flat rate shipping on all of our products (please note this varies depending on country but will remain the same price no matter how many products you purchase)

Do you express post?
Yes, at buyers cost, please email us if this is required.

Can you ship to a PO Box?
No, as we require a signature for our deliveries, we require a physical address where someone will be.

CUSTOM ORDERS

Do you do custom orders?
Yes we do! As we hand make all out products we can custom make it for you. If you don’t see the product you want, just send us an email.

How long will my custom order take?
We have a turn around period of approx 2-4 weeks, however most items go out within 2 weeks. We say 2-4 weeks in case of fabric delays as all fabric is ordered custom.
If you are needing the item sooner you can send us an email admin@lilsophandco.com.au and we can let you know approx turnaround time.

WHOLESALE

Do you provide wholesale services?
Yes, we currently offer wholesale prices & would love to have our items in your store!

Do you have a wholesale price list?

Yes, please email us at admin@lilsophandco.com.au for more information. Please include details regarding store locations

REFUNDS, RETURNS + EXCHANGE

Do you provide refunds?

Not unless the item is faulty, and must be brought to our attention upon arrival. You must show evidence of the fault & refund will only be granted if this is a workmanship fault. The item must be returned for a full refund. Please keep in mind all items are checked over in detail before shipping.

Do you exchange?

Again, only due to fault & item must be returned for an exchange. 

We do not exchange or refund due to change of mind. Items for exchange or refund must be returned in the condition they left us in for this to be granted. Sale & auction items are not exchangeable or refundable.

WASH + CARE 

As all of our items are handmade for you, it is recommended you hand wash or machine wash on a gentle/delicate cycle. Please see tag on product for more info.

For further information please read the “Terms and Conditions” page.